From beginning to end, everyone I encountered was wonderful. They were professional and friendly and made me feel welcomed. At other dealerships you can feel pressured or not feel like you matter. At Sandia Toyota it was a different experience that was nothing but positive. I highly recommend visiting them if you are looking for a new vehicle. The car salesman Andrew Ruelas was AMAZING! He is someone I would go back to again and again. He never changed the whole time and made us feel like part of his family. Great job, Andrew! Enjoying my new ride in style. Thank you!!

Mel was quick to get me in and get my window fixed I was in and out really enjoyed working with him

Our experience with all the staff at the dealership was exceptional! Our salesman, Marcel Garcia, was extremely knowledgeable, patient, supportive, add professional! Could not have asked for a better experience!

Wanted to give a shout out to Darrell Jones in sales for the wonderful purchase experience. Came in without having talked to another salesperson and was luckily paired up with Darrell. He was a consummate professional and made the process painless. I have purchased a lot of cars over the years and I don't hesitate to say that Darrell was the best salesperson I have ever worked with. If there's anything I need in the future, he'll be getting my business.

Bait and switch dealer. Can’t believe anything that salesmen tell you, or the info on the website! They’ll do anything to get you in the showroom

The treatment was the best. Michael Zappia, our salesperson was very good, professional and took good care of us. Our finance manager, Chris was also a pleasure to work with. Also the GM Mark Holmes took good care of us. Great Dealership and going back to purchase another vehicle next month.

Thanks to Adrian Noorestani (Certified Sales Professional) we had a wonderful experience. Adrian was second to none.

Great service.. great treatment. Made us feel welcome and provided a great experience. Will tell all my relatives and friends.

Super friendly and helpful! Manny Delgado was really easy to work with and helped me find the right car!

Courteous, helpful, and knowledgeable staff. There to help, not just to make a sale. Not a lot of pressure to buy, but glad to do all they can to help you if you do decide to purchase.

Quality is the best, I've never purchased any car but Toyota. I would buy again, but I would be cautious in limiting my warranties as they are expensive,

I was treated respectfully and fairly by Mike Zappa. He is a credit to your organization.

.My experience at Sandia Toyota was excellent! It was fair and quick, which I love!

Tammy and Daryl was great with everything.Chris was good in finance.great experience over all.

Our salesman was Mel Bray and this dude is phenomenal!! He got us top dollar for our trade and a good deal on a new 2025 Highlander!! Highly recommend Mel and Sandia Toyota

Excellent service salesman very professional Answered all our questions very professional f n I person excellent would recommend both persons

Unfortunately, the work quality and standards of other departments at Sandia Toyota are questionable and leave much to be desired. During the test drive and purchase process I asked if the driver and passenger side windows were too dark according to New Mexico law. I was told that the tint was within the legal standard. On 14 Jan 2025, I took my vehicle to Lomas Glass and Tint, they tested the driver’s windows with a Pocket Detective/2.1 Window Tint Meter. Upon inspection the drivers and passenger windows tint exceeded the New Mexico standard tint threshold. Sandia Toyota sold a vehicle (VIN 5TFRZ5CN0GX011891) with a legal and a safety liability. This should have been resolved before Sandia. Toyota placed it on the lot. I asked for the front passenger seat to be cleaned. I was told that it would not be shampooed, only vacuumed. This baffled me since Sandia Toyota has cleaning/detailing on staff. On the purchase day the vehicle was quickly washed and vacuumed. The cleaning done was very minimal. The glove box had trash in it, the dashboard had dust on it, and the rear passenger door’s bottle holder had a lego item. Interior cleaning issues are anywhere you look, most noticeable are - interior roof black marks and remains of a sticker by the different switches. The truck bed was not cleaned. Sandia Toyota disregarded the complete quality of the used vehicle I purchased and I am taking it for professionally cleaning/ detailing. Would Sandia Toyota (part of Group 1 Auto Motor dealerships - BMW, Land Rover Albuquerque, and Lexus Santa Fe) have omitted theses cleaning issues and safety issue from their higher end vehicles? I took my vehicle to Sandia Shine Co.LLC to be cleaned/detailed. Previously I had purchased a 2009 Toyota Tacoma Extra Cab (VIN 5TETX22N79Z644637) from a local franchise dealership. I viewed it when it arrived, prior to it being cleaned and detailed, it was very filthy. Viewing it on purchase day the interior and exterior was an extremely clean vehicle! What a difference in the high quality work from their cleaning/detailing department and customer service from a non Toyota franchised dealership! Post purchase expenses: $771.00 (Tint $536 + Cleaning/Detailing $235).

I bought a used vehicle here and after 2 weeks of having the vehicle it started having issues. I took the vehicle to a reputable dealership to diagnose it and was told it has an expensive leak and that all of the fluids in the vehicle were already acidic. They told me the vehicle was leaking long before I bought it and that is apparent it wasn't properly inspected upon me taking it home. I've been trying to get the dealership to help me with this since it was broken before I bought it and then I was lied to about it being inspected and all was good with it. Be careful buying a used vehicle from here. They don't seem to care about customers it seems like its all about making a sale and that's it.

Melvin was amazing to work with. The entire staff we worked with was wonderful as well.

Exceptional service! SANDIA Toyota Dealership exceeded expectations with knowledgeable staff, transparent processes, and unparalleled professionalism. Junior Cruz and team delivered a seamless buying experience. Highly recommended!" 5/5 stars

Great agent, Kuya Gabe, and excellent service. The entire process was smooth and hassle-free.

Best customer service I’ve ever acquired Mel Bray is hands down the best salesman I’ve ever worked with five star for Mr Bray

This is an update to my first review of Sandia Toyota on 01/07/25. Finally, 34 days after trading in a car, they paid off my trade-in loan. However, since it took so long the loan continued to accrue interest. After payoff there was still a balance of $56.92 which if the loan had been paid off sooner, there would have been no balance. I left a message for the General Manager about that overage and requested they pay it but once again what I got was "crickets". In all fairness after I spoke with him the first time about the payoff the loan was paid off in 1 business day. But that took 9 phone calls, 3 emails to the dealership and 2 trips to the credit union to get that accomplished. That is the only reason my rating was 2 stars instead 1.

Very pleased with the sales personnel and the overall experience in purchasing our new vehicle.

Extraordinary customer service. Mel B and DuaneH provided 5 star service all the way through!